1. Medical Disclaimer
   Seranova Wellness provides services under the supervision of licensed healthcare professionals, including Dr. Amir Baluch, Medical Director. However, all content on our website and related platforms is for informational purposes only and should not be considered medical advice. Please consult directly with a licensed provider for diagnosis or treatment.
2. Eligibility
   To access certain treatments, you must be at least 18 years old or have parental/guardian consent. We reserve the right to refuse services based on eligibility, medical history, or clinical appropriateness.
3. Appointments and Cancellations
   We require advance notice for appointment cancellations (typically 24–48 hours). No-shows or late cancellations may incur fees. By booking with us, you agree to our cancellation policy, which may be provided during scheduling.
4. Payment and Refunds
   Payment is due at the time of service unless otherwise arranged. We accept cash, credit/debit cards, and other approved forms of payment. Refunds are not guaranteed once services are rendered. Refund requests for prepaid packages or unused services are subject to review and applicable fees.
5. HIPAA and Privacy
   Your health information is protected under our Notice of Privacy Practices, which complies with HIPAA and applicable laws. By using our services, you agree to the collection and use of information as outlined in our privacy notice.
6. Use of Website and Content
   All content on our website is the property of Seranova Wellness. You may not copy, reproduce, or distribute materials without prior written permission. You may not use our website or content for unlawful or prohibited purposes.
7. User Responsibilities
   You agree to provide accurate, complete, and current information when using our services. Misuse, harassment, false representation, or violation of these Terms may result in termination of access.
8. Third-Party Services
   We may link to or use third-party tools or platforms (e.g., JaneApp, payment processors). We are not responsible for third-party content or services and encourage you to review their terms and policies separately.
9. Limitation of Liability
   Seranova Wellness and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services. To the fullest extent permitted by law, our total liability shall not exceed the amount paid by you for the specific service in question.
10. Changes to Terms
    We reserve the right to modify these Terms at any time. Updates will be posted on our website with the effective date. Continued use of our Services after changes are posted constitutes your acceptance of those changes.
11. Contact Us
    For questions or concerns about these Terms and Conditions, please contact:

SeraNova Wellness
468 S Seguin Ave, Suite 402
New Braunfels, TX 78130
📞 830.308.7976
🌐 www.seranovawellness.com